Refund Policy

We want every user to use the Reverse Video Search Tool with confidence. That’s why transparency and fair services are our priority. This page has been made to explain the refund policy, including when you can get a refund, when it is not applicable, and the method for seeking a refund. Whenever you purchase a premium plan or subscription, you pay for our services, features, and access to the resources. 

Additionally, we understand that plans may change, accidental purchases may occur, or, for any genuine reason, a customer may request a refund. In this case, we have created a clear and simple refund policy that will balance users’ interests with the quality of our services.

Who Is Eligible for a Refund?

Each refund request doesn't get approved automatically. It can be considered if it meets the conditions given below:

• Refund Request Time: Refund requests must be submitted within 30 days of purchase or subscription renewal. The requests sent after this time period are not eligible. 

• Unused Subscription: If you did not use premium features, a refund can be considered.

• Mistaken Purchase: If you have paid mistakenly and don’t use premium features on the account, you can ask for a refund.

• Repeated Payment: If a payment is charged multiple times for a single subscription because of a technical issue, you can be refunded the extra amount.

• Transaction Errors: Contact the support team as soon as possible if you are charged a higher amount than the actual amount and request a reasonable solution or a refund.

• Verification Required: Allow 5-7 days for our team to review your request. If we need to verify your purchase details, we may ask for additional details.

When Refunds Are Not Available

Refund requests will not be approved in the following situations:

• Used Subscription: If the premium features of the reverse video search tool have been used actively.

• After Refund Period: If the request is submitted after the allowed refund period.

• Change of Mind: Only if you don’t like the plan or don't feel the need, the refund will not be available.

• Policy Violation: If the account has violated the policy or Terms of Service. 

• Third-Party Issues: We are not responsible for banking delays, payment gateway issues, or third-party charges.

How to Request a Refund?

Email our support team at support@reverse-videosearch.com to request a refund. Provide your registered e-mail address, transaction ID, and a reason for it. The team will update you once it reviews your request.

Refund Processing & Cancellation

The refund amount will be returned to the original payment method within 7–10 business days. You can cancel the subscription anytime, but it will remain active till the end of the billing cycle. 

Policy Updates

1. We recommend you read the policy thoroughly. You can get the complete information about eligibility criteria, important conditions, and the refund process by following this.

2. To keep our services, payment methods, and business practices current, we occasionally update this policy. Therefore, it's extremely important to review the recent modifications before purchasing any premium plan.